1. Information We Collect

We may collect the following information from members and visitors:

• Personal details such as your name, date of birth, address, phone number, and email.
• Payment and billing information for membership fees or purchases.
• Health and fitness information you provide, including InBody scan data, exercise history, and injury/medical details relevant to your training.
• Attendance records and use of gym facilities.
• Online interactions, such as when you contact us through our website, email, or social media.

2. How We Use Your Information

We use your information to:

• Provide and manage your gym membership.
• Develop safe and effective training and nutrition programs.
• Process payments and manage billing.
• Communicate with you about schedules, updates, events, or promotions.
• Improve our services and ensure a safe environment for all members.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

• Trusted service providers (e.g., payment processors, scheduling systems) who assist us in operating the gym.
• Health professionals, but only with your consent.
• Authorities, if required by law or to protect safety and security.

4. Data Storage and Security

Your information is stored securely in electronic systems with restricted access. We take reasonable steps to protect your data from loss, misuse, or unauthorized access.

5. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of your membership and to comply with legal, accounting, or regulatory requirements:

• Active Accounts & Memberships: Personal data, fitness records, and account information are retained while your account remains active.
• Inactive/Cancelled Accounts: When an account is closed or membership ends, data is retained for up to 7 years to comply with Australian tax, legal, and financial auditing obligations.
• Data Deletion & Anonymization: Once the retention period expires or upon a valid user request for account deletion, personal data is permanently destroyed or securely anonymized, provided there are no unresolved legal or financial matters.

6. Your Rights & Account Deletion

You have the right to:

• Access and update your personal information.
• Request the deletion or anonymization of your data (subject to legal or contractual obligations).
• Opt out of promotional communications at any time.

To request data access or account deletion, please contact us at admin@macxfit24.com.au.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at our gym reception or on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: