MacxFit 24 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (macxfit24.com.au), use our booking and membership systems, purchase products through our shop, or otherwise interact with us — including at our premises at 2 High Street, Port Augusta SA 5700.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, and postal address (e.g. when you submit an enquiry, join our mailing list, or fill in a "Get Started" or walkthrough booking form).
• Membership and booking information — details you provide when booking a class, walkthrough, or trial, or when signing up for a membership through our third-party booking platform (Clubfit).
• Health and fitness information — information you voluntarily share with our coaches relating to your fitness goals, injuries, or medical conditions, so we can provide safe and appropriate training and nutrition guidance.
• Payment information — when you purchase a membership, class package, or shop item, payment is processed by our payment or booking provider. We do not directly store full credit card details.
• Shop order details — billing and delivery address, order history, and related purchase information if you buy products through our online shop.
• Technical information — IP address, browser type, device information, and website usage data, collected automatically via cookies and similar technologies.
• Communications — records of correspondence when you contact us by phone, email, contact form, or social media.

2. How We Collect Information

We collect personal information:

• Directly from you, when you fill in a form on our website (including our enquiry/contact form, powered by our marketing platform), book a class or walkthrough, sign up for membership, or make a purchase.
• Automatically, through cookies and analytics tools when you browse our website.
• From third parties we work with to deliver our services, such as our booking system (Clubfit) and marketing/CRM platform.
• Via our social media pages (Facebook and Instagram) when you message or interact with us there.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and process bookings, trials, and walkthroughs.
• Set up and manage memberships, class schedules, and payments.
• Provide coaching, programming, and nutrition guidance tailored to your goals and any health information you've shared with us.
• Process shop orders and deliver products.
• Send you information about classes, promotions, or updates (where you have consented to receive marketing communications) — you can opt out at any time.
• Improve our website, services, and customer experience.
• Meet our legal, accounting, and administrative obligations.

We will not use sensitive information (such as health information) for any purpose other than the primary purpose for which it was collected, unless you consent or an exception under the Privacy Act applies.

4. Disclosure of Your Information

We may share your information with:

• Service providers who help us operate our business, including our class booking and membership platform (Clubfit), our marketing/CRM and enquiry-form provider (LeadConnector/GoHighLevel), payment processors, email/SMS providers, and IT/website hosting providers.
• Our staff and coaches, on a need-to-know basis, to deliver training and administration services.
• Government or regulatory bodies, where required by law.
• Professional advisers, such as accountants or lawyers, where necessary.

We do not sell your personal information to third parties.

Some of our service providers may store or process data outside Australia (for example, on cloud servers located overseas). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and support our marketing efforts (for example, via website analytics and advertising tools). You can control or disable cookies through your browser settings, though this may affect some website functionality.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure systems for bookings and payments and limiting access to personal information to authorised staff. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements, or until you ask us to delete it (subject to any legal obligations to retain certain records).

8. Your Rights

You have the right to:

• Ask us what personal information we hold about you and request access to it.
• Ask us to correct any inaccurate or out-of-date information.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC), if you believe we have mishandled your personal information.

To make a request, please contact us using the details below.

9. Children's Information

Some of our programs (such as CF Macx Teens) may involve minors. Where we collect information about a minor, we will only do so with the consent and involvement of a parent or guardian, and we will use that information solely for the purposes of providing our services.

10. Links to Other Websites

Our website may contain links to third-party websites (such as our booking platform, shop payment gateway, or social media pages). We are not responsible for the privacy practices of those external sites, and we encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.